3 – Incorrect Currency. Learn how Visa chargeback reason codes work and what they mean for merchants who accept Visa cards. Visa groups its chargeback codes into four main categories—fraud, authorization, processing errors, and customer disputes. Velocity checks (sometimes referred to as “velocity limits”) are a fraud prevention mechanism widely used by eCommerce merchants. • Cardholder Disputes and Chargebacks • Visa Rules for Returns, Exchanges and Cancellations By accepting Visa cards at your point-of-sale,. Need more help? Chargeback Reason Codes Visa 11. 4 chargeback by showing at least one transaction from any time period in which the IP address, email address,. Other Programs to Know About. The cardholder never used the product or service, since they believed the transaction was never processed, and the purchase was. For example, 10. Reason codes are very crucial to assist. Reason codes vary by card brand. 2. Visa Chargeback Reason Codes;. F01. 1, 13. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. Visa Chargeback Reason Codes. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Disputes with this reason code are still limited to a 120-day filing window. 0 and its benefits; Difference between current and new rules. Visa chargeback reason code 12. 0 requirements are scheduled to take effect in April 2023. The new. 13. 4 – Counterfeit Merchandise. This can be the result of intentional merchant fraud, but it is more likely to be an honest mistake. 4 Other Fraud – Card Absent Environment 93(1) 10. Chargebacks with a “paid by other means” reason code are the result of a simple mistake on the part of the merchant. A recurring transaction is a payment card charge that automatically reoccurs on a. 2, and 13. Visa’s rules allow merchants to fight chargebacks by presenting the charge a second time along with evidence supporting its legitimacy. 4853 Cardholder Dispute. Chargeback /Dispute; Merchant Response. ; Resources. A payment capture is the legally binding point at which transactional funds move from a cardholder's account into a merchant’s account. Chargebacks911® offers the industry’s only data-driven, fully managed solution for chargebacks. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. These rules are changing over time, though. To avoid redundancy and confusion, we’ll use Visa’s chargeback reason codes as an example. Chargeback Reason Code Users LeaderFewer chargeback reason codes. Another downside is that chargebacks on annual subscriptions. Paid by Other Means Consumer disputes category: 13. Nor is the situation static. The Complete Chargeback Reason Codes List. Learn about the Visa chargeback reason codes and how they apply to Visa transactions. 1 for late presentment chargebacks. Visa recently shortened chargeback time limits from 45 days to 30. 2 EMV Liability Shift Non-Counterfeit Fraud;Some credit card companies also include a short phrase describing the code and chargeback. 5: Visa Fraud Monitoring Program. Chargebacks. Visa chargeback reason code 75 is filed as an honest mistake. 5 Visa Fraud Monitoring ProgramThe issuing bank assigns each case a code according to the consumer’s claim, and the merchant must adhere to the time limits for that specific code. Many of the card numbers that fraudsters buy will be invalid. 12. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. ). In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. The rules which will take effect in April 2023 are meant to reduce the volume of friendly fraud occurring over the card network. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. There are several reasons why an issuer might decline a transaction. They must respond within 30 days at each phase, or 10 days for arbitration. While knowing one system may make the other easier to understand, both are still complex. Chargeback alerts are a dispute prevention product provided by a chargeback management specialist. One of two things will happen next. The transaction that was processed was different from the obtained authorisation. So, as we outlined above, both Visa and Mastercard have dedicated. PDF 296K September 16, 2013. October 25, 2023. About Visa chargeback reason codes. If the dispute is invalid, provide documentation that proves the reasoning: the merchandise cleared the merchant’s customs but is being held by the customer’s customs agency, the dispute amount includes the cash-back portion of the transaction, or the dispute is for a purchase made at an automated fuel dispenser. Reason code 83 represents a chargeback categorized as. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is used for Credit Not Processed. For the sake of simplicity and standardization, card networks like Visa have created a breakdown of the acceptable causes for a customer to dispute a credit card charge by filing a chargeback. Identifying the chargeback reason code and the evidence required to fight it is the first step in chargeback. This code is unique—at least currently—in that Visa has since split it into two separate categories: 12. ; Help Center Find answers to common questions about Midigator’s technology,. g. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Invalid chargebacks from Visa Reason Code 13. The following tables show the Stripe categories for each card network’s dispute reason codes. The Visa Claims Resolution (VCR) initiative, launched in 2018, changed many aspects of the chargeback process. 10. 2: Canceled Recurring Transaction, is used when a cardholder claims a recurring transaction was processed illegitimately. Learn about the different chargeback reason codes and what they mean. In order to identify the reason a customer disputed a charge, it can be helpful to examine the reason code on the chargeback. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. This code applies when a transaction is not deposited within the timeframe designated by Visa (see chart below). But cardholders and merchants have different time limits. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 5: Visa Fraud Monitoring Program: 11. This code applies when authorization for a transaction was requested and denied, but the merchant processed the transaction anyway. the transaction adjustment date for an ATM cash disbursement or PIN-authenticated debit transaction. 1: Card Recovery Bulletin: 11. online) purchase. 5 Visa Fraud Monitoring Program Authorization Reason Codes13. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. 3:Visa is introducing changes to the chargeback process with Reason Code 10. The most comprehensive guide to chargeback reason codes. About Visa chargeback reason codes. F02. VisaChargeback Reason Codes. In some cases, chargebacks from Visa Reason Code 12. 1 is an updated version of legacy reason code 30, which was phased out under the Visa Claims Resolution initiative. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. Mastercard specifies 21 reason codes under the categories of Fraud, Authorization, Point-of-Interaction Error, and Cardholder Disputes. Learn more about Visa chargeback time limitsCredit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. The Visa Fraud Monitoring Program, or VFMP, is a merchant compliance platform aimed at identifying and tracking merchants that receive too many chargebacks with “fraud”-related reason codes. Some reason codes have modifiers that can change what evidence is required, or that require additional evidence in the chargeback response. Information included in these reports can include: Merchant information, including name, location, MCC. Certain reason codes require specific pieces of evidence to be provided in order to remedy a dispute. The Visa chargeback grounds user system underwent a major overhaul in April 2018 in part of their new Visa Insurance Resolve (VCR) initiative. Subscribe to newsletters. ; Help Center Find answers to common questions about Midigator’s technology,. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Updated Visa Reason Codes. The network plans to reduce response times even further to just 20 days in the near future. In addition to timeframe and workflow changes, Visa is consolidating its chargeback reason codes. Reason code 53 is typically used when a. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 2022 Visa Chargeback. Please see the below “cheat sheet” for the new 4 byte reason codes. They lose the revenue from the sale, plus the chargeback fee, but do not have to engage in the process any further. It will Chargeback reason code 13. For example, the merchant bills the cardholder in installments. 2 falls under the “Authorization” category. 3 is an updated version of legacy reason code 53, which was phased out under the Visa Claims Resolution initiative. 9 is slightly narrower in scope. This alphanumeric code corresponds with the specific reason behind the chargeback, such as card-not-present fraud, incorrect currency, misrepresentation, or any other chargeback-eligible issue. ; Resources. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 3 is part of an updated and expanded revision of the legacy codes that indicated fraud, codes which were phased out under the Visa Claims Resolution initiative. 1 is an updated version of legacy reason code 70, which was phased out under the Visa Claims Resolution initiative. 2, the issuing bank has a maximum of 120 calendar days from the transaction processing date chart to dispute a claim. With the overhaul of their reason code system, Visa divided reason. This code applies when customers claim they never received the merchandise or services they purchased. In fact, for every dollar lost to chargebacks in 2019, the average merchant lost an additional $2. Defense documents should only be supplied if all requirements have been met. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Post Views: 1,028. 1 is an updated version of legacy reason code 30, which was phased out under the Visa Claims Resolution initiative. 5 can be disputed. This code applies when a transaction was processed without acquiring authorization…but the card used in the transaction was listed in the Visa Card Recovery Bulletin (CRB). About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. 1: Authorization Chargeback Reason Codes 2021 Search Reason Code Search the Chargeback Reason Code Database Key-in your. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. The claim the cardholder is making here is that they did not authorize the transaction and are alleging their card was used fraudulently or that the merchant pushed a transaction through without. Going back to our Reason Code C08 response, there are two modifiers that affect the evidence presented. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Friendly fraud. 13. For MasterCard reason code 4853, provide documentation to support that the chargeback is remedied or invalid through one of the following: The transaction was not a recurring transaction. Chargebacks911® can help businesses manage all aspects of chargeback reason codes, with proprietary. Identifying the chargeback reason code and the evidence required to fight it is the first step in chargeback. However, a truly effective chargeback management strategy must encompass prevention as well as disputing cases of friendly fraud. Transaction was approved by the Issuer knowing that the authentication data failed verification and was not reliable. VisaChargeback Reason Codes. Merchants should review these codes, track which ones they receive, and respond to inquiries and chargebacks with the appropriate supporting evidence. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. “Visa has 28 different reason codes. 3. A new representment right to provide compelling evidence for specific chargeback reason codes. 3 is an updated version of legacy Visa reason code 72, which was phased out under the Visa Claims Resolution initiative. If the merchant believes the chargeback was invalid for some reason, though, it proceeds to the next step. All ACH return reason codes consist of the letter “R” followed by two. Mastercard Chargeback Reason Code 73: Duplicate Transaction. All card brands have their own number of codes). As a merchant, you face the brunt of chargeback losses. The latest chargeback rules set by Visa are the answer to the current fraud and chargeback landscape. The codes for each card brand are listed below along with the recommended documentation to provide. As a rule, “Fraud” and “Authorization” disputes enter straight into the “Pre-Arbitration” stage. 13. The transaction amount is re-charged to the cardholder’s account, and the funds go back into your bank account. the date on the credit transaction receipt. 0? Feb 15, 2023 6 Ways to Prevent Chargebacks for your Online. The specific decline code is meant to give a brief explanation as to why the issuer rejected the purchase. 6 – Credit Not Processed. Either the dispute must be processed within 120 calendar days of: the transaction processing date, or. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. For the time being, however, merchants should be aware that banks may still use the legacy code. That’s why it’s important that you start with a clear picture of the Visa card transaction process; what it is, how it works, and who’s involved. For each reason code, a definition is. 2? Visa chargeback reason code 11. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 2? Chargeback reason code 11. ACH disputes pertain to various parties involved in an ACH transaction, which is an electronic funds transfer facilitated. Midigator has created a database of Visa reason codes. Chargeback reason code 98 was used to describe any exception that fell into that category. 13. Will the Visa 3-D Secure 2. Visa’s Reason Codes follow a format of two digits, a period, and a third digit. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Visa Chargeback Reason Codes with Explanations. The tool is designed to flag potential fraud based on the rate at which a buyer submits multiple transactions. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. The transaction was recurring and the cardholder failed to meet the cancellation terms of the. Using our e-commerce fraud prevention tools, we help lower friendly fraud costs and chargeback rates, but also reduce gift card and coupon abuse, and promote secure login authentication. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 3 Other Fraud – Card Present Environment 83(1) 10. Payment Capture. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Poor order shipping: Not shipping goods or delivering services as promised, shipping to the wrong address, or not making the goods available. Which is meant to know the reason for the dispute. Chapter 1: All about chargebacks; Chapter 2: Average chargeback rates; Chapter 3: Chargeback Reason Codes Guide; Chapter 4: American Express Chargeback Reason Codes; Chapter 5: Mastercard Chargeback Reason Codes; Chapter 6: Visa Chargeback Reason Codes; Chapter 7: Chargeback responses; Chapter 8:. The customer regrets their purchase. Reason code: Explanation: 12. Specifically, these updates only pertain to transactions that are charged back after Oct. Either the dispute must be processed within 120 calendar days of: the transaction processing date, or. 12. To be labeled with reason code 10. A card-not-present chargeback is a payment reversal conducted by a bank in response to a card-not-present (i. 2, which indicates an improperly authorized transaction that the cardholder does not believe they should be responsible for paying. As we mentioned, Visa dispute time limits for merchants are straightforward. Find out the timeframes for Visa chargeback resolution, the merchant required documentation, and the re-presentment rights. However, it also encompasses scenarios like. 1: EMV Liability Shift Counterfeit Fraud: 10. The transaction was recurring and the cardholder failed to meet the cancellation terms of the. 4, 13. 3 – Not as Described or Defective Merchandise / Services. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. George was surfing online and spontaneously decides to buy shoes for himself. Chargebacks Explained;. Reason Code 53: Not as Described or Defective Merchandise. Linda finds it difficult to use the product as decides to dispute the transaction in the hope of winning the chargeback under the Reason Code 53: Not as Described or Defective Merchandise. With Visa transactions, for instance, 3DS would prevent chargebacks from being filed using reason code 10. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Legacy Code: 71. This code applies when customers claim to have a receipt from either a voided transaction or a credit, but the transaction hasn’t been processed. In April 2018 Visa made a major overhaul to the taxonomy and organization of chargebacks, which they now refer to instead as disputes. 1=1010, 10. 2: Declined Authorization: 11. Click on “report a problem” and select the transaction in question. 3 Changed Discover Reason Codes to match what is shown in the UI. Chargeback Code Chargeback Reason; 10. Unlike Mastercard, though, Visa chargeback timeframes start the day after the transaction was processed. 4. It is caused by not issuing credit, or issuing it but not depositing on time. 1 falls under the “Fraud” category. American Express, Discover (and Diners Club International, which it owns) use a combination of numerals and letters. It may also apply if a cardholder claims they were never informed that the transaction would be recurring. Chargeback reason code - A numeric, custom way to explain the reason of raising a chargeback specific per Card Scheme, e. The 3DS Adoption Rate Remains Low. Originally, this condition fell under legacy reason code 53: Merchandise Not as Described, which. 5, and you're entered into the Visa Fraud Monitoring Program,. message. However, they must generally wait 15 days after the processing date before they can file a dispute on behalf of the customer. What is Visa Reason Code 11. 1 is the successor to the older reason code 30, which was replaced as part of the Visa Claims Resolution initiative. 5 Visa Fraud Monitoring ProgramEach card network—Visa, Mastercard, American Express, and Discover—defines and maintains their own unique set of reason codes, which are applied to disputes by the banks that issue credit and debit cards under their brands. 4841 Canceled Recurring or Digital Goods Transactions. com;. 3: Other Fraud — Card Present Environment: 10. 2. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Consider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). , Visa uses a two-digit code; Mastercard uses a four-digit code. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is. This code was phased out under the Visa Claims Resolution initiative. a) Code 75 (Cardholder Does Not Recognize): In this code, the. 00 EUR as a Withdrawal fee. Visa Chargeback Reason Codes When a customer files a chargeback, the merchant receives a notification with an applicable chargeback reason code. Chargeback reason code 4853 can be used to indicate disputes in which the cardholder feels that the actual merchandise received (or service provided) differs greatly from the written or verbal description provided at the time of purchase. For example, most cardholders can only file a chargeback within 120 calendar days of the initial transaction. 15, 2021. ”. Reason Code – 13. There are some exceptions on the cardholder’s side, though. Each code has a different timeline. The issuer generates a claim, then transmits it to the merchant’s acquirer, as well as to Visa, as a means of noting all reported fraud incidents tied to the merchant. What is Visa Reason Code 12. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. ”. Visa groups its various reason codes into several broad dispute categories. reason code information. This means that it will require merchants to provide evidence supporting their claim that a transaction was authorized by the cardholder. The implication is that the merchant failed to deliver the goods or services, but this reason. Chargeback Reason Code 62—Counterfeit fraud pertains to the EMV liability shift. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Responding to Mastercard Reason Code 4853 Chargebacks. The code replaces Visa’s legacy reason code 41. 4: Other Fraud – Card-Absent Environment in April 2023, in an effort to lower the rate of friendly fraud. The Visa chargeback reason codes take the form of two digits followed by a dot followed by a single digit. It was originally one of several possible scenarios covered by legacy Visa reason code 83. Visa Chargeback Reason Codes. 0 is an update to the rules for handling disputes filed under reason code 10. While the updates have been published, they do not go into effect until Oct. 4? Chargeback reason code 12. The first global company fully dedicated to helping merchants combat post-transactional fraud, Cb911 safeguards over 2. These chargebacks occur to resolve chargeback-related disputes between network members. 1 Merchandise/Services Not Received. 3: No. 1: EMV Liability Shift Counterfeit Fraud: 10. Need more help? Chargeback Reason Codes Visa 12. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Chapter 2 1. 13. 4859 Addendum, No-show, or ATM Dispute. This code applies when authorization for a transaction was requested and denied, but the merchant processed the transaction anyway. ” This code indicates the merchant made a swiped or keyed transaction with a counterfeit card rather than scanning the EMV chip. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. The fact is, that this type of reason code is typically harder to fight than other types of chargebacks. The shorthand description is “EMV Liability Shift Counterfeit Fraud. 0 is simply a better protocol than 1. 1 chargeback: 1. The sales receipt and/or date and amount of the authorization if other than the transaction date. 7 – Cancelled Merchandise / Services. Goods / Services Damaged or Defective. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. When a chargeback request is filed a chargeback reason code is assigned to the claim. 1 and Note on page 14 Chapters 1 and 2 Chapter 1 1. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Reason code 53 is typically used when a cardholder received merchandise or service that was defective, damaged, or not as described, while reason code 85 is used when credit was not processed to the cardholder's account. 0 as it does for 3-D Secure 1. Reason Code 11. Visa Chargeback Reason Code 11. Reason Code – 10. Reason Code 81: Fraud. 13. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Chargeback reason code 13. View the entire list of Visa reason codes. Both apply only to ATM transactions, but reason code 13. Visa has four different common codes for fraud and nine for consumer disputes. 2 is the result of receiving a declined authorization but going ahead with the transaction anyway. The reason is simple: unlike larger rivals like Visa and Mastercard, American Express serves as an issuing bank and provides payment-processing services to merchants. There are over 80 unique return codes, and each one represents a different type of return. ”. Like other networks, Visa has its own set of chargeback reason codes. Type. Each card network—Visa, Mastercard, American Express, and Discover—defines and maintains their own unique set of reason codes, which are. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Since these disputes come from the issuer, a merchant response is allowed only under certain conditions. Visa. If you’re entered into the VFMP, that means Visa will keep tabs on your activity. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 6. Visa’s process introduces four dispute categories and associated. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. A truly effective chargeback management strategy must encompass. Under the new VCR process, there will be 4 dispute categories: Fraud, Authorization, Processing Errors and Consumer Disputes. Chargeback reason code 13. Evidence for Dispute Responses When Under VFMP. This could happen as a result of fraud or merchant abuse. How can merchants prevent code 10. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. If a customer asks to use another form of payment after the Visa card transaction has been processed, credit from the original. domestic transactions, the dispute timeline can be based on one of two start dates. However, this only applies to chargebacks designated with a “Fraud” reason code. 1. A truly effective chargeback management strategy must encompass prevention as well as disputing cases of friendly fraud. Whether your chargeback is based on fraud or a consumer dispute, you need to file your claim under the appropriate reason code. Use this guide as a quick resource for Visa chargeback. Visa Chargeback Reason Code 10. 0? Merchants that authenticate transactions using 3-D Secure 1. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. The basic knowledge in this section provides you with a conceptual framework for the policies and procedures that you must follow as a Visa merchant. Some of the reasons why the order did not reach the cardholder can be as follows: The merchant did not provide the services; Furthermore, Visa imposes different time limits for responding to chargebacks depending on the reason code associated with each particular dispute. Credit not processed. From mid April 2023, Visa will enforce the Visa Compelling Evidence 3. 3. 1 EMV Liability Shift Counterfeit Fraud 81(3) 10. Acquirer Use of Message Reason Code 7623. The following Visa chargeback code maps are organized by category, as defined by Visa. Chargeback reason code 10. That’s why it’s important that you start with a clear picture of the Visa card transaction process; what it is, how it works, and who’s involved. Cardholder Disputes. 5 – Misrepresentation. Card authorization refers to the actual notification received by a merchant. The first is a catch-all for claims of fraud, while the others typically involve customer disputes over undelivered items,.